E-commerce Administrator at Fort Knox Group

Tasks:

• Contribute to the brief of the e-commerce creation with Arzeh management team and the IT development team
• Follow up on the creation of the e-commerce website with the development team
• Manage the e-commerce back office
• Monitor website content to ensure that it is easy to navigate and visually appealing
• Data analysis – provide data about the traffic, sales, engagement…of the e-commerce site, on a regular basis
• Data analysis – analyze of consumers behaviors and preferences, and analyze sales report
• Data analysis – suggest and implement strategy based on data collected, to improve the traffic and sales on the e-commerce website, to generate organic website traffic
• Forecast sales per location and estimate stock requirements
• Monitor and update the e-commerce site with new prices, new products, inventory…. Make sure information are accurate all the time
• Monitor e-commerce inventory stock to avoid out-of-stock on the website
• Day to day management of the e-commerce site to make sure there is no IT issues, no logistics issues…
• Solve any challenges e-customers may have while purchasing on the e-commerce site
• Inspect and upload consumer product reviews and respond to queries
• Coordinate with the Sales Manager to plan promotional offers and product discounts on the e-commerce site

QUALIFICATION AND SKILLS

• 2+ years related experience in the e-commerce industry / experience of updating and maintaining e-Commerce systems is a plus
• Prior experience in back-end operational functions
• Excellent customer service skills with the ability to build good internal relationships
• Ability to work under pressure in a fast-paced environment
• Good organization, communication and time management skills
• Able to work with a high level of accuracy and attention to details