Client Service Officer - NYSC at Transkredit Finance Company

Job Summary

• To provide high-quality service to our customers in line with our customer value proposition

Key Responsibilities

• Attend to all customer’s complaints and questions
• Report all service failures to the Head, Client Service and implement the solutions and recommendations developed
• Work closely with all staff in identifying bottlenecks and minimizing customer complaints by implementing standard procedures and techniques that would maximize service.
• Ensure that all service level agreements with outsourcing companies comply with TransKredit service standards.
• Maintain open communication with customers through regular feedback via discussions, questionnaires, phone calls, visits, informal activities, etc.
• Assist in implementing strategies aimed at developing new areas to add value, delight customers and surpass their expectations.
• Provide frequent reports, updates, and feedback to the Head, Client Service as required.

Requirements

Technical Skills:

• Ability to demonstrate expert knowledge of Transkredit ’s product and service offerings
• Demonstrate awareness of new trends in customer service practices industry wide
• Good knowledge of the Nigerian financial service industry with emphasis on the Finance industry
• Working knowledge of Transkredit’s Core Application

Soft Skills:

• High level of personal effectiveness and people management skills
• Excellent relationship management skills
• Excellent communication (written and oral), interpersonal skills
• High level of attentiveness to detail.