Support Services Coordinator - Partnerships at Danish Refugee Council (DRC)

Purpose

Responsible for strengthening the capacity of NNGOs across Nigeria in systems and process related to Support Services, including Finance, HR, and Logistics. This role will support with capacity assessments, developing and carrying out formal trainings in relevant areas, on the job training and mentorship to the staff of local NGO partners, and working internally with DRC departments and technical coordinators who work with and through national partner organisations. The postholder must be dedicated to supporting local organizations to strengthen support systems and passionate about localisation in Nigeria.

This position will be based at Country Office level in Abuja and will require extensive field travel.

Duties and Responsibilities:

Responsibilities:

Technical Guidance to DRC Departments

• Liaise with DRC Nigeria technical coordinators to support the integration of support services into partnerships management in sectors including Protection, CCCM, WASH, Shelter and Settlments, Humanitarian Mine Action, and Economic Recovery
• Input into strategy development of various sectors to include plans and targets on the improvement of support services at NNGO partners
• Support technical coordinators to work with duty bearers in different governorates in Nigeria to improve their financial, HR, and Logistics systems and processes and to better support NNGOs

Capacity and Needs Assessments and Partnership Management

• Input into in-depth capacity assessment tools related to support systems, including supply chain, finance, administration, HR
• Support partner selection processes for national NGOs including local authority liaisons as needed
• Manage positive and productive relations with selected NNGOs across the country
• Establish and maintain productive links between NNGO partners and staff, and with DRC Program teams and Support departments

Capacity Development and Implementation

• Develop capacity development plans based on capacity assessments and consultations with DRC staff, local NGO staff, local authorities and sectors
• Develop relevant and high quality learning materials including presentations, practical activities, guidelines, support resources, pre and post tests etc.
• Carry out all Support Services related learning activities and on the job mentorship for NNGOs and duty bearers
• Conduct capacity development activities for DRC programmes teams working with and through NNGOs as needed
• Support partners to develop and utilise support service related policies and manuals, including procurement, finance, and HR

Field Support

• Conduct regular field vists to partners and DRC bases across Nigeria to carry out monitoring activities, meet with relevant stakeholders, support on the job coaching, and carry out assessments and evaluations of partner support service operations.

Accountability and Reporting

• Guided by the DRC Programme Handbook, continuously monitor and develop relevant accountability initiatives as well as  strengthening the effort to document the impact and lessons learned of activities
• Ensure compliance with internal and external reporting requirements including procurement
• Provide input for monthly, quarterly and annual donor reports as needed
• Contribute to the improvement of partnership practices by periodically assessing DRC Nigeria’s partnership management approach taking into account both DRC and partners’ perspectives, capture lessons learned and best practices, and make recommendations for improvement.

People Management

• Provide on the job training as much as required and adapt trainings/coaching to specific staff needs within the partnerships team

Experience and technical competencies:

Essential

• Technical expertise in organizational support systems including Finance, Supply Chain, Human Resources, Administration
• At least 2 years’ experience in a support Services management role
• Minimum 2 years in training and liaising with national NGOs, incuding developing of training plans, training materials, and facilitating training
• Experience dealing with national partners and local/government authorities in challenging contexts
• Good knowledge of relevant donor compliance regulations related to financial management and procurement policies
• Professional background in working in contexts with internally displaced persons and/or refugees
• Experience working in multicultural work settings
• Willingness to embrace and further develop overall objectives such as gender equity, impact monitoring, and cross-sector cooperation

Desirable

• Knowledge of code of conduct principles and the HR systems for performance management
• Knowledge of key donor policy and compliance procedures
• Knowledge of supply chain management and procurement processes
• Past experience with DRC in a similar role will be considered a distinct advantage
• Previous experience as support services management is an asset

Education:

• Degree in International Development, Economics, Finance, Logistics or other relevant field experience is an asset

Required Skills & Qualities

• Core Competencies of DRC:
  • • Striving for excellence
    • Collaboration
    • Taking the lead
    • Communication
    • Demonstrating Integrity
• Ability to work in a multinational and multicultural environment
• Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
• Excellent communication skills, as well as patience and politeness, are required
• Multi-tasking and Organizational skills is a must
• Adaptable and Flexible
• Proven analytical and critical thinking skills
• Exemplary sense of ethics in the workplace
• Team-oriented & good sense of humor