Front Desk Officer at O'Naturals Beauty Nigeria Limited

Job Responsibilities:

• Assissting the Salon Supervisor, in efficient day-to-day running of the salon and retail shop.
• Greet customers, respond to questions and provide outstanding customer service
• Answer phone calls and messages about inquiries and handling complaints in a courteous, professional manner
• Direct customers to products within the shop and assist in packing the products to the front desk for invoicing and payment.
• Operate cash register, manage financial transactions and balance cash book
• Proactively identity relevant stock required in the salon and retail shop and forward requisition request to the salon on a timely basis
• Maintain accurate and updated records of salon transactions and activities
• Manage the arrangement, layout and organisation of the Salon and retail shop
• Develop service and product knowledge by consistently learning about salon services, product vendors resource materials and attending training classes in order to communicate it to the customer
• Stay current with promotional events and sales
• Prepare periodic activity/management reports for the attention of the Salon Supervisor/Manager/CEO
• Perform other duties as assigned by the Salon Manager or CEO

Qualifications/ Skills requirements:

• Minimum of HND/ Bachelor's degree in business administration, hospitality or relevant field 
• 1+ year experience as a Receptionist, Customer Service Representative or Front desk officer.
• Good Knowledge of Microsoft Office Tools and sales software.
• Ability to work as part of a team and take initiative
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Good organisational, verbal and written communication skills
• Ability to recommend services and sell products to customers to meet their hair needs.
• Ability to handle challenging and sometimes emotional situations and customers
• Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Tuesdays)
• Residence around Surulere or surrounding areas is an added advantage
• Ready to start work immediately.