Operations Intern - Ebonyi and Kebbi at Maisha Meds

About the role

• We are looking for enthusiastic and diligent team members who will join our team with a focus on growing our customer base in Nigeria.
• The candidate should have experience in sales and customer acquisition, lead generation and sales conversion, customer relationship, support, success and retention and also working collaboratively with other members of the team. Interns should enjoy a fast-paced working environment, love working with and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds.
• You should be a strong communicator, and driven to innovate new solutions on the go.
• This role is based in Ebonyi and Kebbi respectively and only candidates living in these states should apply.

Responsibilities

• Adeptly plan and organize yourself and your selling activities daily and weekly
• Map facilities, conduct regular outreach, and foster a network for referrals to generate leads
• Present, promote and sell our software and the corresponding hardware using a question-led, active listening approach to selling
• Expertly master our product knowledge to accurately inform and educate prospective customers
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• On our CRM, HubSpot, regularly track your activities, deals and pipeline
• Establish, develop, and maintain positive business and customer relationships
• Streamline workflows for seamless transactions and efficient order processing.
• Utilize app analytics to track user behavior, sales trends, and areas for improvement..
• Implement QA protocols to maintain product/service integrity and customer satisfaction.
• Onboard new users and customers, ensuring effective app usage.

Qualifications

• Academic qualifications: Degree (minimum) in business, customer service, pharmacy business or other related fields
• Experience:

• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Active listening skills..an ability to listen to customers when selling to understand their challenges and how we help solve them.
• Experience with sales and cx processes and CRM systems a plus
• Familiarity with the local business landscape in Ebonyi/Kebbi and regulatory processes specific to the region a plus
• Excited and energetic to work tirelessly on acquiring and retaining customers

Mindsets:

• A team player who loves working collaboratively
• A sense of optimism, flexibility, and adaptability to any situation
• An ability to thrive in ambiguous situations due to your resilience and tenacity
• A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement
• A blend of passion, humility, patience, and a good sense of humor
• A tendency to roll up your sleeves in order to move projects forward

Why You Should Join Us

• On a roll: We are doubling year-over-year with new funding partnerships that are boosting expansion in multiple countries
• Great team: We are founded, managed, and backed by successful veterans of Stanford School of Medicine, Google, mPharma, and I&M bank. We have technologists, doctors, and economists working side by side to solve difficult problems.
• Great funders: We’re supported by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: We are disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get the best quality care.
• Great customers: We create financial incentives that ensure our health care providers deliver excellent care.
• Impact: We have cultivated a fun and exciting start-up culture that empowers its talented staff to make a huge impact.