User Research Manager (Quantitative & Qualitative) at Transsion Holdings

Department: AI & BIG DATA
Salary: ₦600,000 ₦800,000 GROSS
Location: Ikeja GRA, Lagos State.

Job Description:

• Report to head of research department in Mainland China and assist in local research team management.
• Understand and incorporate technical and business requirements into research.
• Establish and implement overall research strategies.
• Develop reasonable research plans with clear objectives.
• Effectively conduct or organize local teams to carry out user research projects.
• Collect and analyse user behaviour through field visits, user interviews, surveys, desk research etc.
• Projects include but not limited to: user scanning (segmentation), target user deep dive, mobile software experience demand mining, new function concept test / usability test, NPS / user satisfaction / user experience measurement, etc;
• Advocate research findings to diverse audiences through written reports and in-person presentations, promote the implementation of research outputs;
• Continuous up-skilling in research related methodology and technology as value add to the team.

Job Requirement:

• 5+ years experience of user research (both qualitative and quantitative methods).
• Minimum of bachelor's degree in Psychology / Sociology / Statistics / Anthropology / Marketing / Business / Economics / Information Technology / Management or related fields.
• Able to communication effectively in English — written and verbal. Fluency in other local languages is an added advantage.
• Familiar with a variety of user research methodologies, such as: interviews and fieldwork, moderating focus group conversations, survey design and data analysis.
• Experience conducting a range of research methods applicable to all product stages from conception to release and driving tangible outcomes with product teams and a proven track record of success.
• Successfully manage and deliver on multiple projects / initiatives with tight timeline in a fast-paced environment.