Agent Care Officer at Burn Nigeria

Position Summary 

• Reporting to the Commercial Project Manager, the individual will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.

Key Responsibilities 

• Daily agent network management including calls to agents – interface for sales operations reconciliation and commercial.
• Engage agents directly on performance data from sales ops- feedback collection and agent tickets.
• Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action.
• Planning of trade activities with agents, TL and TSM
• Daily agent training and mentoring through calls.
• Prospect management
• Agent quality and recruitment checklist
• Support sales target
• Daily/Weekly feedback report to Tl, TSM, Country lead

Key Qualifications  

• Advanced fluency in English both written and spoken.
• Advanced Excel data skills.
• Effective communicator, efficient planner, and collaborator
• University degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field.
• At least 3 years of work experience in sales or in a similar role.