Associate Product Manager at PressOne Africa

Role Overview

• We're on the lookout for a User Experience & Engagement Specialist. This role is about understanding our entrepreneurs deeply, ensuring they get maximum value from our platform, and cultivating strong relationships.
• If you're passionate about creating memorable user experiences and building strong customer relationships, this is the role for you.

Key Responsibilities

• User Insights: Dive into data to understand customer behavior, preferences, and areas of improvement.
• Feedback Loop: Engage with users to collect feedback, turning these insights into actionable improvements.
• Enhance Onboarding: Continuously enhance the onboarding process, ensuring entrepreneurs get maximum value from day one.
• User Engagement: Develop and roll out strategies to engage entrepreneurs through their lifecycle, promoting deeper platform integration and feature adoption.
• Collaboration: Work cross-functionally with the product, marketing, and support teams to share insights and drive customer-centric initiatives.

Who you are

• Bachelor's Degree in Marketing, Business, Sociology or a related field.
• Proven experience in user engagement, customer success, or similar roles.
• Proficiency in data analytics tools and CRM systems.
• Strong communication skills with a customer-first mindset.
• Demonstrated ability to take initiative and work independently.

What We Offer

• Competitive salary and benefits.
• Role in a high-growth, dynamic environment.
• Continuous learning and growth opportunities.
• Chance to shape the future of business communication for entrepreneurs in Africa.

Who we are, and What working with us is like:

• We've successfully launched a product that's gaining traction.
• Our journey is backed by some of the most respected investors in the ecosystem.
• Our team is extremely mission-driven and everyone works incredibly hard to push the mission forward.
• Our office is on Admiralty way, Lekki Phase 1, we've embraced a flexible hybrid work model, with team members collaborating in-person a couple of times a week.
• As we transition to our growth phase, we're all about intense collaboration and refinement. While it's not for the faint-hearted, it's perfect for those who prioritize lasting impact over short-term rewards. If you're driven by innovation, eager to dive deep into fundamentals, and want to contribute to something transformative, you'll fit right in with our team.