Collections Associate at Kobo360

Who are you?

• As Kobo’s Collection Associate, you are responsible for managing receivable accounts which form part and integral of the finance department, collaborating with other department to drive cash flow in a fast, paced dynamic environment.
• You are energetic, open minded, with extensive experience on both on the field and back end and ability to work with youthful minds and tech savvy team members.

Responsibilities

• Reconciliation of Partner’s Receivable Ledger account
• Liaise with partners to resolve all issues disrupting inflows.
• Follow-up with Customers on overdue debts
• Daily updating Receivables report from the cash inflow report
• Generate age analysis report for Partner’s Receivable Account
• Develop strategies for the reduction of the overdue Receivable balance in the General Ledger
• Negotiating payment plans and arrangements with customers.
• Escalating delinquent accounts to the Collection Team Lead or legal department as necessary.
• Maintaining accurate and up-to-date records of customer interactions and payment plans.
• Providing regular reports on collections activities and progress to senior management.
• Ensuring compliance with legal and regulatory requirements related to collections activities.
• Developing and monitoring collections strategies, identifying delinquent accounts and taking appropriate action to recover outstanding debts.
• Conducting regular analysis of the accounts receivable aging report, identifying trends and issues, and recommending action to improve collections and cash flow.
• Communicating with customers to resolve billing issues and negotiate payment plans, and escalating issues to senior management as needed.
• Preparing regular reports on accounts receivable performance, including metrics such as DSO (days sales outstanding), cash collections, and bad debt provisions.
• Liaising with other departments, such as sales, customer service, and finance, to ensure that accounts receivable processes are integrated effectively with other business functions.
• Additionally, proficiency in relevant software programs such as Excel, accounting software, and ERP systems may be required.

Qualifications

• Bachelor’s degree in Finance/Accounting
• 5–7 years relevant experience
• A professional qualification in accounting preferably ACCA/ICAN would be an added advantage.
• Proficiency in MS office
• Problem Solving Skills
• Relationship Management.