Collections Manager at Kobo360

Job Description

• As Kobo’s Collection Executive, responsible for managing receivable accounts which form part and integral of the finance department collaborate with other department to drive cash flow in a fast, paced dynamic environment.
• You are energetic, open minded, with extensive experience on both on the field and back end and ability to work with youthful minds and tech savvy team members.

Desired Attributes:

• Analytical Skills: Ability analyze delinquent accounts, identify patterns and trends, and develop effective collection strategies based on this data. This requires a deep understanding of collections processes, financial data analysis, and the ability to use data and insights to drive decision-making.
• Complex Problem Solving - Identifying root causes of issues disrupting cash flow and proffer solutions to such problems.
• Excellent Communication Skills: communicate effectively with internal stakeholders and external customers. This requires strong verbal and written communication skills, as well as the ability to listen actively and respond appropriately to customer concerns and feedback.
• Persistence and Perseverance. Collection Executives must be willing to follow up persistently with customers who owe money, even in cases where customers may be difficult or unresponsive. They must also be able to work well under pressure and be able to handle difficult and stressful situations with professionalism and composure.
• Customer-centric approach and be able to maintain positive relationships with customers, even when discussing overdue payments. This requires empathy, patience, and the ability to listen actively to customers' concerns and needs.

You will

• Reconciliation of Partner’s Receivable Ledger account
• Liaise with partners to resolve all issues disrupting inflows.
• Follow-up with Customers on overdue debts
• Daily updating Receivables report from the cash inflow report
• Generate age analysis report for Partner’s Receivable Account
• Develop strategies for the reduction of the overdue Receivable balance in the General Ledger
• Negotiating payment plans and arrangements with customers.
• Escalating delinquent accounts to the Collection Team Lead or legal department as necessary.
• Maintaining accurate and up-to-date records of customer interactions and payment plans.
• Providing regular reports on collections activities and progress to senior management.
• Ensuring compliance with legal and regulatory requirements related to collections activities.
• Developing and monitoring collections strategies, identifying delinquent accounts and taking appropriate action to recover outstanding debts.
• Conducting regular analysis of the accounts receivable aging report, identifying trends and issues, and recommending action to improve collections and cash flow.
• Communicating with customers to resolve billing issues and negotiate payment plans, and escalating issues to senior management as needed.
• Preparing regular reports on accounts receivable performance, including metrics such as DSO (days sales outstanding), cash collections, and bad debt provisions.
• Liaising with other departments, such as sales, customer service, and finance, to ensure that accounts receivable processes are integrated effectively with other business functions.
• Additionally, proficiency in relevant software programs such as Excel, accounting software, and ERP systems may be required.

Qualifications, Skills & Competencies

• Bachelor’s degree in finance / Accounting
• 5 – 7 years relevant experience
• A professional qualification in accounting preferably ACCA/ICAN would be an added advantage.
• Proficiency in MS office
• Problem Solving Skills
• Relationship Management.
• Speak and understanding Hausa is a must

Demands Of the Job

• Ability to work under minimal or no supervision.
• Attention to details
• Ability and willingness to work long and odd hours.
• Ability to meet tight