Customer Helpdesk Team Lead at Kadick Integrated Limited

Job Description

• We are looking for an experienced Customer helpdesk team lead to provide excellent customer service.
• You would be responsible for providing outstanding customer service by leading and motivating your team.
• You would also be taking ownership of customer issues and following problems through to resolution.

Responsibilities

• Oversees the daily workflow of the department
• Establishes performance metrics for customer service representatives.
• Develop plans and targets for the customer service team
• Analyze and interpret data relating to customer service effectiveness.

Education and Experience

• Bachelor’s Degree required.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills.