Customer Service Representative at eRecruiter Nigeria

Job Responsibilities:

• Ensure that customers have a good time at the restaurant, look immediately into any
• complaints they might have and ensure they are promptly resolved.
• Maintain strict adherence to set service standards and ensure that procedures are followed.
• Ensure that necessary resources and tools are available for quality Customer Service delivery.
• Manage Customer Service database digitally
• Deal directly with customers either by telephone, email, walk in or any other identified means.
• Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.
• Expedite correction or adjustment, follow up to ensure resolution.
• Direct requests and escalate issues and ensure requests are fulfilled promptly.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Record details of customer interactions and give reports to the Restaurant Manager daily.
• Devise and implement means to collect feedback on our meals and service from customers
• Report to the Restaurant Manager daily on on all status of customer service enquiries handled or being processed by the Team.

Requirements

• 1-2 years work experience in a similar role
• Knowledge of restaurant policies regarding personnel and customers.
• Passion for the hospitality business
• Customer service ethos and culture