Customer Service Representative at Obeezi

Location: Somolu, Lagos

Job Summary

• The Customer Service Representative is the first point of contact responsible for the day-to-day interactions with existing and potential customers through phone calls, emails, live chats, and all Obeezi's social media handles.

Key Deliverables

• Communicating with clients about their experiences with a product or service
• Providing advice on purchasing products or services
• Collecting and analyzing customer information
• Contribute to team effort by accomplishing related results of sales as needed
• Manage incoming and outbound calls
• Converting all leads to sales
• Accuracy in the placement of orders, refunds, or replacement
• Keep records of customer interactions
• Follow communication procedures, guidelines, and policies
• Resolve customer complaints via phone, email, and all social media platforms
• Inform customers of deals and promotions
• Ensuring proper customer service is being delivered
• Present daily, weekly and monthly reports.
• Listening to customer complaints or concerns and working to resolve their issues
• Build sustainable relationships of trust through open and interactive communication with customers
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions

Job Requirements
Qualification:

• HND / B.Sc Degree in Social Sciences or any related field
• 1 - 2 years of work experience in customer service operations.

Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize and manage time effectively.