Customer Service Representative at Whip Smart Service Providers Limited

Job description

• Respond to customer inquiries via various communication channels (phone, email, chat, social media, etc.).
• Listen attentively to customers' concerns, questions, and feedback.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Offer empathetic and patient support to customers experiencing difficulties or dissatisfaction.
• Ensure a positive customer experience throughout the interaction, aiming for high customer satisfaction rates.
• Foster customer loyalty and retention by building strong relationships and addressing concerns proactively

Requirements:

• Exceptional verbal and written communication skills.
• BSC or HND in related field is an advantage
• Strong problem-solving skills and a proactive approach to challenges.