Customer Service Specialist at Denna Rossi Limited

Job Description

• We are looking for a motivated and enthusiastic Customer Service Specialist to join our team! You will be responsible for Improving overall customer satisfaction by providing support, resolving customer complaints, and leaving a positive and top-quality customer experience.

Responsibilities

• Promptly respond to customer queries via email and social media channels.
• Resolving customer complaints, and suggesting solutions for common problems
• Immediately escalate serious complaints or issues that you are not equipped to deal with.
• Liaise with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement.
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone, or on social media
• Receiving orders, calculating charges, and processing payments
• Monitoring customer satisfaction levels
• Maintaining a polite, helpful, and professional manner at all times.
• Familiarize yourself with new products and services as they are introduced.
• Preparing documents and reports, to update the customer database

Requirements

• Bachelor’s Degree in Business, Communications, or a related field may be advantageous.
• 2 years of cognate experience in customer service
• Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
• The ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• A positive attitude and the ability to build relationships with clients.
• The flexibility to work irregular hours, when required.