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Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€&Ac...
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JOB SUMMARY
To provide L1 (level 1) support to customer service requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.The Customer Success Executive role is responsible for promoting the values of the group: A.S.K.
A – Accuracy ▪ S – Speed ▪ K – Knowledge
KEY RESPONSIBILITIES
Customer Service Management
Broad Product/Service Understanding
Continual Service Improvement
Performance Management
EDUCATION & EXPERIENCE
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