ERP Functional Consultant at Netcom Africa

Job Description

1. Requirements Analysis:

   • Collaborate with stakeholders to understand business processes, user requirements, and challenges within the telecommunications domain.

2. ERP Implementation:

   • Lead the design, configuration, and implementation of ERP systems tailored to the telecommunications industry, ensuring alignment with business goals and industry best practices.

3. Customization and Integration:

   • Customize ERP solutions to meet specific telecommunications business needs and ensure smooth integration with existing systems and processes.

4. Data Migration:

   • Oversee data migration processes, ensuring accurate and secure transfer of data from legacy systems to the new ERP platform.

5. User Training and Support:

   • Conduct training sessions for end-users on ERP functionality and provide ongoing support to ensure efficient utilization of the system.

6. Testing and Quality Assurance:

   • Develop and execute test plans to validate ERP system functionality, troubleshoot issues, and ensure a high level of quality and reliability.

7. Documentation:

   • Create comprehensive documentation, including functional specifications, process flows, and training materials, to support ERP implementation and ongoing maintenance.

8. Collaboration:

   • Work closely with cross-functional teams, including IT, finance, operations, and management, to ensure ERP solutions align with overall business objectives.

Requirements

• Bachelor's degree in Information Technology, Business, or a related field.
• Proven experience as an ERP Functional Consultant with a focus on telecommunications (4 years).
• In-depth knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and their application in the telecommunications industry.
• Strong understanding of telecommunications business processes, including billing, network management, and customer relationship management (CRM).
• Excellent communication and interpersonal skills.
• Project management experience is a plus.
• Relevant certifications in ERP and telecommunications are highly desirable.