Head of Operations at Fina Trust Microfinance Bank

About the job

• Ensure friendly and neat environment to attract more customers to the bank
• Ensuring operational efficiency in line with BOFIA and related Banking requirements.
• Ensure customer satisfaction on all the transactions and provide proofer solutions or alternatives to issues & complaints raised by customers.
• Update, monitor and maintain proper records & documentation of branch's transactions daily basis
• Coordination/Monitoring of Operations unit (CSU/FTL/C & T) to ensure the achievement of stated turnaround times for products/services on daily basis
• Handling bank's correspondence with other banks to ensure excellent service delivery to our customers
• Monitoring & supervising usage, ordering and issuance/custodian of live cheques leaves
• Ensure reduction in transaction error rates and reversal by value and frequency
• Ensure provision of timely report on branch Operations (MPR Report, Proof of GL, Daily Operational report, Dormancy report, outstanding ATM cards and cheque book report)l
• Supervise the administration of the vault and ensure the branch operates within Insured Limits and excess cash lodged with our corresponding banks with approval as and when necessary
• Monitoring of correspondence banks statement for proper transaction entries as well as reconciliation of same
• Ensure smooth operations of the branch, running and maintaining all branch equipment. Ensure cost reduction in all ramifications.