Hotel Porter at Wayam Garden Hotel

Responsibilities:

• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
• Assist guests with their luggage, providing efficient and courteous handling and delivery to their rooms.
• Accompany guests to their rooms, familiarizing them with the hotel's facilities and services along the way.
• Maintain a clean, organized, and visually appealing lobby area, creating a welcoming atmosphere for guests.
• Respond promptly to guest inquiries, requests, and concerns, providing accurate information and appropriate solutions.
• Coordinate transportation arrangements for guests, such as calling taxis or arranging shuttle services.
• Safeguard guests' belongings and valuables, ensuring their secure storage and retrieval.
• Collaborate with other hotel departments to ensure seamless guest experiences, including room service and housekeeping.
• Comply with all safety and security procedures to maintain a secure environment for guests and staff.

Requirements:

• High school diploma or equivalent qualification.
• Previous experience in a customer service role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to handle multiple tasks efficiently.
• Physical stamina and the ability to lift and transport heavy luggage.
• Professional appearance and a positive attitude.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary based on qualifications and experience.
• Comprehensive benefits package, including health insurance.
• Training and development opportunities for professional growth.
• Employee discounts on hotel services, dining, and accommodations.
• Supportive and inclusive work environment.