Integration Support Engineer (Monnify Payment Gateway) at Moniepoint Inc. (Formerly TeamApt Inc.)

• Monnify is a leading payment gateway, offering payment processing services for businesses in Nigeria. Our mission is to continuously provide innovative payment processing services to businesses globally, introducing novel and tailor-made payment solutions for regions all over the world.
• External stakeholders of Monnify vary from business owners, to developers looking to solve a payment challenge hence, would be non-tech savvy professionals as well as core engineers, and these stakeholders would have different perspectives of evaluating, and interacting with the product.
• An Integration Support Engineer at Monnify understands the product end to end, and is able to provide adequate support to both internal and external stakeholders, on a business level as well as a technical level. This would mean being able to understand the business challenges and technical nuances, mapping a solution for the challenges and supporting the integration of Monnify to solve these challenges.
• This is a quite interesting role that'll have you see the product's scope end to end. Your best friends internally would be the customer support team, sales team going for sales conversations, and the product team building the product.

If this interests you, please read more below

What you'll get to do

• Attend meetings with the sales team interacting with businesses looking to integrate Monnify to understand clearly their needs and proffer the best integration solutions to meet such needs.
• Provide technical support for users interacting with the Monnify application.
• Provide technical assistance to businesses and developers integrating to Monnify.
• Maintain a user friendly, detailed documentation for both technical and non-technical audiences, with each audience being able to get the most out of the documentation.
• Develop tutorials (written and video), user guides on integrating with Monnify APIs.
• Develop tools, plugins, SDKs, sample codes with which businesses can integrate with Monnify Payment Gateway APIs.
• Maintain a vibrant developer community for Monnify.
• Effectively investigate and communicate with the engineering team feature requests, bugs and defects identified during integration.
• Effectively test out new product features from a developer integrating Monnify viewpoint and communicate concerns and user experience to the product development team.
• Act as a point of contact for any information regarding the use of Monnify.

To succeed in this role, we think you should have

• Have a minimum of 3 years experience as a software engineer.
• Excellent understanding of databases and SQL
• Experience working with REST APIs.
• Application troubleshooting and debugging skills.
• Strong understanding of fundamental programming concepts - data types and algorithms, flow control structures, object oriented programming, etc.
• Excellent debugging skills.
• Must be very good at troubleshooting software bugs and solving problems.
• Excellent technical writing skills.
• Great written and verbal communication skills.