IT Specialist at Denna Rossi Limited

Job Description

• We are hiring an IT support specialist to maintain and improve our technical systems and ensureall employees have the technology they need to complete their workon their day-to-day operations.

Responsibilities

• Installing and upgradingnewcomputercomponents, setting up software, assisting with network administration, and resolving IT support issues.
• ManageLinux servers, portable computers, peripherals, and software products for networked, classified unclassified, and standalone environments.
• Regularly evaluating our IT systems to ensure they meet the necessary demands.
• Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures
• Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software
• Analyze and assess customer service requests and provide prompt technical solutions
• ConductIT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products
• Prepare progress/status reports and submit them to team leads as required
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner
• Identify and document areas for process improvements
• Ensuringdata storage is safe and secure.
• Educatecoworkers about network security and best practices for computer usage.

Requirements

• B.Sc / HND / OND in Computer Science or a related field
• Minimum of 2 years of general experience in data communications or computer systems including1 year of demonstrated specialized experience
• Strong analytical, diagnostic, and problem-solving skills.
• Demonstrated proficiencyininstalling, maintaining, and repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
• Good communication ability, both written and verbal.