L1 / L2 Technical Support Engineers at Tecnotree Corporation

Position Overview:

• BSS solutions for billing and customer care domain
• L1 /L2 Engineers- Support and Services
• Will be a member of MSO support team.
• He should be able to manage the Tecnotree Applications & should be able to communicate well with the customer.
• He must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide OnTime Resolution.

Primary Skills :

• Telecom BSS Knowledge, SQL, MongoDB Query Language, Cassandra DB, MYSQL, UNIX, Web Logic/Java Basics.
• Strong Team Player
• Good Analytical Skills
• Knowledge on Shell scripting,
• Know-how on containers, dockers, ranchers an advantage. Essential Job Functions:
• Problems/Issues/Defects Recording and Dissemination Diagnostics of Problems/Issues/Defects
• Ownership of Problems/Issues/Defects Ticket until Resolution
• Problems/Issues/Defects Analysis
• Follow-up and Resolve Problems/Issues/Defects within SLA
• Workaround, Corrective Fixes, Removal of Data Errors
• Application Maintenance
• Provide necessary Application log to L3/SME & all required support to diagnose a reported problem
• Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
• Pro-Active Communications (internal and external) Minimum Qualification / Education:
• A technical degree qualification is a key requirement for this role,