Male Customer Service Representative / Operations Officer at Monmartt Kids

Responsibilities

• Attend to customers online via various platforms.
• Answer phone calls.
• Maintaining a positive, empathetic and professional attitude towards customers at all times.
• Acknowledging and resolving customers' complaints.
• Processing orders, forms and requests.
• Keeping records of customers interactions, transactions, comments and complaints.
• Ensuring customer satisfaction.
• Handling order fulfillment by ensuring orders are delivered on time.
• Handling third party logistics.

Working Hours:

• Mondays to Saturdays: 8:30am to 7pm - Adeniji Branch
• Sundays: 12:00pm to 06:00pm. (Yaba Branch)
• 6 Off days in a month including 2 Sundays.

Qualifications

• Interested candidates should possess an OND, HND, or B.Sc Degree with 1-3 years experience.
• Male for gender balance.