Manager, IT Systems Infrastructure at IHS Towers

Job Description

Systems

• Respond to all management feedbacks as respect Active Directory routine reviews.
• Respond to all management feedbacks as respect Navision review.
• Guide and coordinate the response of all monthly KPI’s.
• Reporting Provide Management with Monthly report of the various services and systems running in the Infrastructure. i.e SCCM, Identity Management, etc.
• Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
• Determine availability of systems i.e., servers,
• Design and maintain all IT processes according operation policies through standardization of methods.
• Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency.
• Participate and manage all communication IS technical direction and initiatives.
• Monitor all communication for each customer to assess operations within timeframe.
• Administer and provide upgrade to systems and escalate issues.
• Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
• Resolve support tickets and requests.
• Configure tools for monitoring and use them to proactively identify issues within email & messaging systems.
• Create and maintain technical documentation.
• Performs related duties as assigned
• All other tasks assigned by Senior Manager, IT Infrastructure Operations.

Cloud Computing

• Microsoft Office 365, Azure Usage Report
• Azure Cost Optimization
• Directly support migration/onboarding to Office 365 Azure-hosted solution
• Provide Level II support for Exchange Online, Teams, and Active Directory
• Microsoft Intune
• Computing Architecture
• Assist with large-scale O365 migrations.
• SSO Integrations
• Monitoring
• System Performance and Optimizations
• System Security
• Other infrastructure configurations

Qualifications

Functional: 

• Configuration and administration of windows server OS and Linux, Azure, Hypervisor, VMware EXSi.
• Azure Administration
• Windows Server Administration.
• Veeam Backup Administration skills
• Strong customer service skills

Behavioural: 

• Ability to communicate well in English
• Accountability
• Interpersonal skills
• Team work
• Analytical thinking
• Solution and result driven.
• Availability as required.
• Project Management skills
• Be Bold
• Customer Focus
• Innovation
• Integrity

Qualifications

• Minimum of 4 - 5 Years working experience, preferably in a Telecommunication and IT solutions industry
• Bachelor’s Degree / Diploma in Computer Science, engineering, Information Technology
• ITIL Foundation is required.
• Advance knowledge of Azure platform.
• Advance skill on Linux administration.
• Microsoft Azure Administrator Certification is recommended
• Background IT knowledge on Virtual Machines, Networks and other IT Infrastructure aspects.
• CompTIA A+ certified is required or equivalent