Operation Compliance and Efficiency Manager at Sweet Sensation

• The Operations Compliance & Efficiency Manager is a pivotal role within our restaurant chain, overseeing the operations and compliance of multiple outlets across our locations.
• This individual is tasked with ensuring the highest standards of operational excellence, compliance, and profitability while also spearheading efforts to revitalize underperforming outlets.
• They possess a strong business acumen, exceptional compliance mindset, and a proactive approach to enhancing operations and maximizing potential.

Key Responsibilities:

• Operational Oversight: Lead efforts to enforce operational standards and compliance across all outlets, ensuring adherence to company policies, procedures, and regulatory requirements.
• Performance Evaluation: Conduct regular evaluations of outlet performance, analyzing key metrics and identifying areas for improvement to maximize efficiency and profitability.
• Outlet Visitation: Travel between outlets to evaluate performance firsthand, providing guidance and support to outlet managers and staff.
• Strategic Allocation: Allocate resources and time based on outlet performance, prioritizing interventions for outlets experiencing challenges or underperformance.
• Performance Improvement: Implement strategies to improve operations and profitability at underperforming outlets, including staffing adjustments, process improvements, and marketing initiatives.
• Compliance Enforcement: Ensure that all outlets maintain compliance with food safety regulations, labor laws, and operational standards, taking corrective action as necessary.
• Marketing Consideration: Evaluate marketing needs and opportunities at each outlet, collaborating with marketing teams to implement effective strategies to attract and retain customers.
• Efficiency Enhancement: Identify opportunities for efficiency improvements and operational enhancements across all areas of the business, including staffing, customer service, and power consumption.
• Staff Training and Development: Provide guidance and training to outlet staff to enhance skills, improve performance, and deliver exceptional customer service.
• Reporting and Communication: Regularly communicate with senior management to provide updates on outlet performance, compliance issues, and strategic initiatives.

Qualifications:

• Strong Business Acumen: Demonstrated ability to understand and analyze business metrics, financial data, and market trends to drive strategic decision-making.
• Compliance Mindset: Thorough understanding of regulatory requirements and a commitment to ensuring compliance across all areas of operation.
• Leadership Skills: Proven leadership experience with the ability to motivate teams, influence stakeholders, and drive positive change within the organization.
• Problem-Solving Abilities: Exceptional problem-solving skills with a track record of identifying issues, developing solutions, and implementing effective strategies.
• Marketing Acumen: Understanding of marketing principles and strategies, with the ability to collaborate with marketing teams to drive customer engagement and loyalty.
• Efficiency Focus: Keen eye for efficiency improvements and operational enhancements, with a proactive approach to maximizing the potential of each outlet.
• Communication Skills: Excellent communication skills, both verbal and written, with the ability to effectively interact with employees at all levels of the organization.
• Flexibility and Adaptability: Willingness to travel between outlets and adapt to changing priorities and demands as needed.

Other packages:

• Duty lunch
• Adequate medical service (HMO) and/or retainership
• Recharge card and Fuel allowances
• The Operations and Compliance Manager plays a critical role in ensuring the success and profitability of our restaurant chain by driving operational excellence, compliance, and performance improvement across all outlets.