Operation Officer at Alister Greene Consulting

Job Description

• Bachelor's degree in Business Administration, Operations Management, or any related field is required.
• A minimum of 2-3 years of work experience in operations management in the banking or financial services industry is required. Experience in digital banking, customer service, or back-office operations is desirable.
• Good understanding of Agency banking operations, including customer onboarding, account opening, payments, and fraud prevention.
• Knowledge of operational risk management, regulatory compliance, and security protocols is also required.
• Excellent communication skills and be able to communicate effectively with stakeholders, including internal teams, external partners, and customers.
• Proficient computer skills, especially in Microsoft Excel, Word, and PowerPoint.
• Continuous improvement mindset, actively seeking out ways to improve processes, optimize resources, and enhance customer experience.
• Ability to work under pressure and in a fast-paced environment, handling large volumes of data and transactions.
• Familiarity with payment and settlement system and other relevant systems would be an added advantage.
• Professional certification in Operations Management, Six Sigma, Lean Management, or related fields would be an added advantage. Examples of relevant certifications include PMP, CSM, and ITIL.