Operations Officer (I.T) at Stretchit Concept Limited

Job Description

• Are you a tech-savvy individual with excellent writing and marketing skills? Do you have a passion for operations management and a knack for leveraging technology to drive results?
• If so, we're looking for a dynamic young professional like you to manage our innovative job board platform!

Job Summary

• As an Operations Officer, you will play a crucial role in ensuring the smooth functioning of our job board platform.
• Your responsibilities will encompass managing the backend operations, ensuring seamless functionality, overseeing advertisement processes, optimizing job listings and conducting follow-ups to enhance user experience and maximize efficiency.

Key Responsibilities
Backend Management:

• Maintain and update the backend infrastructure of the job board platform.
• Monitor system performance, troubleshoot technical issues, and implement solutions promptly.
• Coordinate with IT and development teams to ensure the platform's functionality and security.

Job Listing Optimization:

• Review and optimize job listings for accuracy, completeness, and relevance to attract qualified candidates.
• Develop and implement strategies to improve searchability, categorization, and tagging of job postings.
• Monitor trends in job posting behaviors and adjust strategies to maximize job board effectiveness.

Advertisement Management:

• Manage the advertisement processes on the job board platform, including posting, monitoring, and optimizing ad placements.
• Collaborate with marketing and sales teams to align advertisement strategies with business objectives.
• Analyze advertisement performance metrics and provide insights for improvement.

Follow-Up Procedures:

• Implement follow-up procedures to ensure timely responses to user inquiries, feedback, and complaints.
• Conduct regular reviews of user interactions and engagement on the platform, identifying areas for improvement.
• Develop and maintain standardized follow-up protocols to enhance user satisfaction and retention.

Quality Assurance:

• Monitor job listings for accuracy, completeness, and compliance with platform guidelines.
• Implement quality assurance processes to uphold the integrity and credibility of the job board platform.
• Address any issues or discrepancies promptly and collaborate with relevant teams for resolution.

User Support and Engagement:

• Provide exceptional customer support to job seekers, employers, and other platform users, addressing inquiries, feedback, and complaints in a timely and professional manner.
• Implement strategies to enhance user engagement and retention, such as user outreach campaigns, feedback collection mechanisms, and community-building initiatives.
• Monitor user interactions and feedback to identify areas for improvement and implement appropriate solutions.

Qualifications and Skills

• Bachelor's Degree in Business Administration, Information Technology, or related field.
• Proven experience in managing online platforms, operations, preferably online job boards or similar digital platform or websites.
• Strong technical skills with proficiency in backend management tools, database, systems and web technologies
• Effective communication skills, both verbal and written, with the ability to collaborate with diverse teams and stakeholders.
• Analytical mindset with the ability to interpret data, identify trends and derive actionable insights.
• Detail-oriented approach with a focus on quality and accuracy.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Problem-solving skills and a proactive attitude towards addressing challenges.
• Familiarity with digital marketing and advertising principles is a plus.