Zonal Service Manager at Wema Bank Plc

Job Summary

• Oversees all branch operations, procedures, and personnel to ensure quality performance and overall efficient zonal functioning.
• To drive excellent customer service and the effective resolution of customer issues in the zone by leading and mentoring the branch service leadership
• To demonstrate commitment to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Required Education/ Qualifications.

• Bachelor’s degree in social sciences or related disciplines
• MBA or MSc. in related relevant disciplines and Professional Qualifications is an added advantage

Required Experience.

• Minimum experience – 10 years experience in banking operations, service operations, or Zonal Management.