First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank ha... read mores international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.
The Bank has been named "The Best Bank Brand in Nigeria” four times in a row - 2011, 2012, 2013, 2014 - by the globally renowned "The Banker Magazine” of the Financial Times Group; and "Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision "To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate "gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.
JOB DESCRIPTION
Manage the seamless delivery of new in-house applications that do not settle via the switches.
Daily supervision, review of settlement files and upload of:
Customs duti
JOB DESCRIPTION
Manage the accurate and timely settlement of all types/forms of MasterCard transactions (domestic and International) done on various platforms (POS, ATM, Web, QR
Supervise/moni
JOB DESCRIPTION
Daily supervise the activities of the four sub-units as seen below:
MasterCard Settlement
VISA Settlement
Interswitch Settlement
In-House Processes &am
JOB OBJECTIVES
Support the establishment of a customer centric atmosphere where delighting the customer is our number one value proposition.
Assist to create awareness, impart knowledge, proje
JOB OBJECTIVES
Engender a customer centric atmosphere where delighting the customer is our number one value proposition.
Create awareness, impart knowledge, project RBO/LOU/Bank’s image,
JOB OBJECTIVES
Engender a customer centric atmosphere where delighting the customer is our number one value proposition.
Create awareness, impart knowledge, project RBO/LOU/Bank’s image,
JOB OBJECTIVE(S)
Verification and Monitoring of Account Maintenance Activities with specialization to Customer Information Update from Branches on IBPS (AMO, AML1 DAR queues)
DUTIES & RESPON
JOB OBJECTIVE(S)
To provide assistance to the Desk Head, Document verification & Compliance Standard Team towards ensuring that all LOU processes and products are delivered in full complianc
DUTIES & RESPONSIBILITIES
Act on behalf of Head, Customers’ Complaint and Investigations in his absence.
Organise the digital forensic investigation team to carry out investigation o
DUTIES & RESPONSIBILITIES
Act on behalf of TL, Digital Forensic Investigator in his absence.
Assist in planning investigation work.
Investigate Cyber attack incident, Information securit
DUTIES & RESPONSIBILITIES
Investigates wide range of issues relating to customer complaints on service excellence, reported cases of misdirected funds or customer expected funds yet to be cr
DUTIES & RESPONSIBILITIES
Develop and implement a comprehensive audit program to assess digital transformation initiatives, including cloud migration, IoT implementation, AI integration, and
DUTIES & RESPONSIBILITIES
Conduct risk assessments to identify potential risks and vulnerabilities associated with digital transformation projects and initiatives.
Perform audits and revie
DUTIES & RESPONSIBILITIES
Provides back up for the functions of Head, CCIU on Fraud & General Investigation matters in his absence.
Reviews investigation reports from fraud analysts an
JOB DESCRIPTION
Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
Conduct investigations into fraudulent activities,
JOB DESCRIPTION
Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
Conduct investigations into fraudulent activities,
JOB OBJECTIVE(S)
Responsible for dedicated monitoring, control review and assurance oversight of banking activities of designated high risk branches in line with the bank’s Internal Contro
JOB DESCRIPTION
Review of FX outward fund transfers to ensure purpose of transaction and parties are not on Sanction watch list for the Bank and Subsidiaries.
Generation, validation and report