Fresh Jobs at Konga Online Shopping Limited

Job Objectives
A Brief overview of the role:

• The Sales Operations Executive has a key role in driving the development, testing, and roll out of sales productivity tools to the sales teams, working closely with the teams to identify opportunities to improve productivity and time in front of trade.

Job Duties / Responsibilities / Accountabilities

• Ensure Compliance of the sales team with the sales processes
• Organize Training for New Starts and Onboarding into the Bulk Team
• Providing Support to the sales team in terms of Providing
• Visibility on Inventory Availability; Daily spool inventory and send to sales Staff.
• Driving category relationships with Category Managers and the Sales Team
• Ensure Proper Reporting of the Sales Team
• Ensure the Customer Database of the Team is updated for
• Proper follow-up: Keep a record of the Customer Database,
• Monitor and Track in active and Inactive Customers.
• Ensure that the Logistics and Supply Chain Operation is effective based on the turnaround time scheduled.
• Work with Product Managers to restock on SKUs low in qty.
• Payment: Track-POD and Credit Exposure and Payment ensure sales staff Reconcile with Finance
• Ensure all regional Managers send their Market Intelligence and
• Regional Sales Requests for the Month

Working Relationship:
Internal:

• SVP, Business Head- Bulk, Bulk Team, Category managers, Supply Chain Operations, Logistics, and to all Konga staff when the need arises

External:

• All Konga staff

Key Performance Indicators:

• Near zero incidence of customer complaint/negative.
• Near zero incidence of untimely response to an escalation 

Qualifications
Essential:

• University / HND Degree. 
• 2 - 3 years 
• Experience in resolving issues and
• managing resolutions 
• Excellent analytical skills.

Knowledge and Experience:

• Selling skills 
• Excellent Operational Activity 
• High level of tolerance 
• Accurate Information
• Good problem-solving skills 
• Knowledge of Microsoft Office 
• Accurate documentation.
• Good communication and negotiation skills
• Proficient in the use of ICT/APP systems and applications. 
• Must be able to pay attention to details in order to give accurate information Analytical Skills

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Job Objectives
A Brief overview of the role:

• Customer Acquisition and Sale of all Products by identifying leads, and educating prospects on products through calls, Visitations, and presentations.
• Also, provide existing customers with exceptional support.

Job Duties / Responsibilities / Accountabilities

• Bulk Sales of all products across all categories.
• Ensure the Monthly Target Assigned is Achieved.
• Engage actively in Customer Acquisition, at least 10 new customers should be on-boarded and buy Products every week in addition to the existing customers.
• Negotiate with Customers, Close business deals andmaximizeprofit.
• Ensures that items are delivered to customers withinthe SLA.
• Customer Retention and ensuring proper follow-up withcustomers on sales.
• Initiate sales process and see through to the point of invoicing by finance.
• Track products requested from the Warehouse to ensure Prompt delivery of orders.
• Constant Customer Visitation to get feedback from previous purchases and also to pave way for future business opportunities
• Ensure payments for products supplied are made as at when due and reconciled with finance.
• Ensure a Comprehensive Customer Database is Maintained and Shared with Line Manager on a weekly Basis.
• Develop, present, and sell new business proposals to appropriate prospects
• Maintain a good relationship with Customers at all times.
• Market Intelligence and market penetration.
• Work closely with Line Manager to develop Strategies and Plans to grow and develop Sales Breath.
• Adequate and Comprehensive Daily Sales Reporting.

Working Relationship:
Internal:

• SVP, Business Head- Bulk, Line Manager, BulkOperations, Bulk Team, Category managers, Supply Chain Operations, Logistics, and to all Konga staff when the need arises

External:

• Customers and vendors

Key Performance Indicators

• Near zero incidence of customer complaint/negative. Near zero inaxcidence of untimely response to escalation

Qualifications 

• Essential University / HND
• Excellent Sales and Negotiation Skills Experience in resolving issues and managing customers.
• Excellent analytical skills.

Knowledge and Experience:
Knowledge:

• Selling skills 
• Excellent Sales Drive 
• High level of tolerance 
• Accurate Information
• Good problem-solving skills 
• Knowledge of Microsoft Office 
• Customer Service
• Accurate documentation.
• Good communication and negotiation skills
• Proficient in the use of ICT/APP systems and applications. Must be able to pay attention to details in order to give accurate information- Analytical Skills.