Jobs at Vixa Pharmacy

Job Description

• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations.
• Prepare, analyze, and verify annual reports, financial statements, and other records/stocks, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.
• Overseeing the weekly, monthly, quarterly and annual review of audit report plans.

Core Responsibilities

• Review data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures.
• Supervise auditing of establishments, and determine scope of investigation required.
• Report to Head of Audit about asset utilization and audit results, and recommend changes in operations and financial activities.
• Determining internal audit scope and developing annual plans.
• Obtaining,analyzing and evaluating accounting documentation, reports, data, flowcharts etc.

Other Duties:

• Prepare and present reports that reflect audit’s results and document process.
• Act as an objective source of independent advice to ensure validity, legality and goal achievement.
• Identify loopholes and recommend risk aversion measures and cost savings.
• Maintain open communication with management and audit committee.
• Document process and prepare audit findings memorandum.
• Conduct follow up audits to monitor management’s interventions.
• Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards.

Qualifications

• A minimum of HND/B.Sc. Accounting, Finance, Business Administration or other related Social Sciences. (Good Knowledge of Accounting Software i.e SAGE will be most preferable).
• Professional Qualification in Audit will be added advantage.
• Minimum of 2 years’ experience in a reputable organization.

Skill Requirements:

• Proven knowledge of auditing standards and procedures, laws, rules and regulations.
• Self-motivation, determination and confidence.
• A keen interest in the financial system
• Excellent interpersonal and communication skills, including good presentation and report writing skills.
• Advanced computer skills on MS Office, accounting software (SAGE) and databases.
• Ability to manipulate large amounts of data and to compile detailed reports.
• Meticulous attention to detail.
• Excellent problem-solving skills.
• Ability to work to deadlines, under pressure.

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Overview

• As a Customer Care Officer, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive experience and foster customer satisfaction and loyalty.
• Your role involves addressing inquiries, resolving issues, and proactively engaging with customers to enhance their overall interaction with our products or services.

Key Responsibilities
Customer Support:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
• Listen attentively to customer concerns, assess their needs, and provide accurate and helpful information or assistance.
• Resolve customer issues or complaints efficiently and effectively, escalating complex issues to appropriate departments or supervisors as needed.

Product Knowledge and Education:

• Develop a deep understanding of our products or services to provide knowledgeable support and guidance to customers.
• Educate customers on product features, usage, and troubleshooting techniques to enhance their experience and maximize product satisfaction.
• Provide product demonstrations or tutorials to assist customers in utilizing our offerings effectively.

Relationship Building:

• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in every interaction.
• Proactively engage with customers to gather feedback, address concerns, and identify opportunities to exceed expectations.
• Follow up with customers to ensure that their issues have been resolved satisfactorily and inquire about their overall satisfaction with our products or services.

Process Improvement:

• Identify recurring customer issues or pain points and collaborate with internal teams to develop solutions and improve processes.
• Contribute to the development of knowledge bases, FAQs, or self-service resources to empower customers to find answers independently.
• Share customer feedback and insights with relevant stakeholders to drive continuous improvement and innovation in our products, services, and customer support practices.

Quality Assurance:

• Maintain high standards of service quality and adherence to established service level agreements (SLAs) and performance metrics.
• Conduct quality assessments of customer interactions to ensure consistency, accuracy, and compliance with company policies and procedures.
• Provide feedback and coaching to team members to help them improve their customer service skills and performance.

Qualifications

• Bachelor's Degree in Business Administration, Communications, Hospitality, or related field preferred.
• Proven experience (3 years) in customer service, preferably in a customer-facing role or call center environment.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly, concisely, and professionally.
• Strong interpersonal skills and the ability to build rapport and connect with customers from diverse backgrounds.
• Problem-solving abilities and the capacity to remain calm and composed under pressure.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Flexibility to work in a dynamic and fast-paced environment, including evenings, weekends, or holidays as needed.
• Commitment to delivering exceptional customer service and a passion for helping others.