Jobs at Lorache Consulting Limited

Job Scope:

• Actively maintaining a superior depth of product knowledge in their designated product areas, including
• Competitive Offerings.
• All solutions enabled by the products.
• Portfolio of implementation case studies & use cases.
• Information on future product development

Job Responsibilities:

• Meeting or exceeding planned sales goals.
• Maintaining and developing a customer and prospect database.
• Coordinating with relevant team on lead generation.
• Coordinating the sales efforts with marketing team.
• Acquiring deposits and balance of payment from clients.
• Visiting potential clients to evaluate their needs and promote our product.
• Managing and closing the sales cycle.
• Develop Sales Proposals and Follow up on Sales Activity.
• Present information about company offerings during seminars or other large events to potential customers.
• Give customers product demonstrations (In-person/Web Platform) and educate them about the features & benefits of the product.
• Create, present and deliver meetings and sales visits as required.
• Demonstrate leadership abilities and superior presentation skills in a multi-cultural environment.
• Understand the needs and pains of the customer and ability then to link them to a set of products / solutions provided by Engineering Team.
• Maintain understanding and awareness of all relevant competitive products in the marketplace.

Skills:

• Competency in Microsoft applications including Word, Excel, and PowerPoint.
• Basic understanding of Sales Reports.
• Good presentation skills, with the ability to present both via Live & Web Platform to inexperienced users as well as senior leadership members.
• Ability to work independently or in a team environment.
• Self-motivated and able to work under pressure.
• Value Selling
• Negotiation Skills
• Excellent verbal and written communication skills

Requirements:

• A Graduate with relevant work experience of 6-10 Years/ An MBA preferably with around 4-6 years of relevant work experience.
• Previous experience in IT Sales/ Telecommunications would be an added advantage.
• Should have had prior client-facing experience.

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• Sales Officer-Fixed Line manage and develop sales of wireless/fixed line internet solutions to customers in a pre-defined cluster. In addition to their responsibilities for bringing new customers, Sales officers are custodians for retention and servicing the clients’ needs during their life cycle. They also have responsibility to ensure subscription revenue is achieved as per Annual Operations plan for designated coverage clusters.
• The role of Sales Officer-Fixed Line is an executive position and reports to Business Head/Area Sales Manager. Lead Generation, Lead Management, selling skills and extensive sales knowledge are required to succeed in this position. One also has to have sales experience, particularly in a person-to-person setting.

Competencies

• Basic Selling Skills
• Lead Management
• Customer/Client Life Cycle Management
• Time Management
• Communication Skills
• Planning & Organizing Skills
• Result Focus
• Accountability & Dependability
• Creative and Innovative Thinking
• High Energy and Manage Stress

Duties and Responsibilities

• Cold Calling in designated coverage cluster of Home Estates
• Generate Leads and Manage Funnel of Hot/Warm/Cold calls for Sales
• Send daily report and updates as required by ASM/FBB Head
• Conduct Sales Meetings with Clients at their premises/homes
• Follow up with leads on daily basis for sales generation
• Sales Officer-Fixed Line requires many soft skills with an understanding of technical aspects.
• Liaise with Customer care team to help customers in recharging and resolution of complaints as part of customer retention and life cycle management.Develop, build, and manage a client base for references and repeat sales
• Handle the sales process at each stage from prospecting to product description to CAF sign up with payment collection and finally installation of broadband connection at customer premises
• Meet and build relations with Facility Managers in Estates for marketing activities leading to Residential Sales initiatives
• Prospect new clients via sales calls, direct mail, email, WhatsApp and networking eventsAppoint SSA and build relations with them to generate leads
• Participate in trade shows, conferences, and community events to help promote the residential sales programs
• Tracking of competition in our service areas for their presence and tariff plans

Requirements

• Self-Motivated and Self Starter
• Ability to communicate effectively and handle customer queries
• Bachelor’s degree in Business Administration, Business Management, Statistics or a related field.
• 2-3 years of relevant sales experience
• Direct sales experience from Telecom/ISP only.
• Required experience from any of the ISP’s or MVNO in Nigeria like IPNX, ISN, Cobranet, Fibre1, VDT, Swift, Hoops telecoms, Ngcom, Mangonet, Mainone, Airtel. MTN, etc
• Candidate should have door to door, front line, cold sales and direct sales experience only.
• Age between 25 and 30 Years.
• Ability to work independently and without supervision
• Well-organized and detailed approach to work is an added advantage.
• Job changing should not be too frequent.
• Time management is key

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• The Billing Specialist is responsible for overseeing and performing types of all telecom billing functions and ensuring billing is accurate and goes out each month on time and on Real-time basis. This position reports to the Sr. Billing Manager and Billing Head. This is an on Oracle BRM Platform and only
• one position.
• Candidate must adhere and add to the operational processes that ensure an accurate bill to all customers. You will work with both internal and external customers to resolve billing problems and work with our vendors to deliver an accurate and on time rating and billing to our customers.
• The applicant must have experience in Telecom billing. The candidate must show demonstrated expertise in the entire telecom billing process. Experience with My SQL and Oracle databases and MS Skills (Access, Microsoft SQL Server, etc.) is a plus.

Qualifications

• 4 Year Technical Degree or B. Tech Degree.

EXPERIENCE:

• 6 years’ experience running billing systems in the telecommunications industry
• Demonstrated ability in troubleshooting billing issues
• Very experienced with Linux, Windows Operating System
• Proficient in web standards and technologies: HTML/XHTML, CSS, JavaScript
• Databases: Oracle 10g, 11g, 12c; MySQL
• Demonstrated ability in making sure uptime of solutions and ability to work on Change requests and Projects.

REQUIREMENTS:

• Full understanding of telecom billing is a must
• Enters new customers into the billing system
• Investigates Tickets < Operations Issues and CDRs that could not be rated on a daily basis
• Works closely with vendors to resolve trouble tickets
• Works closely with vendors to manage system upgrades and enhancements
• Responsible for entering customer and carrier rates accurately.
• Responsible for entering Discounts, Incentive, commissions accurately
• Responsible for accurate billing of all customers and Entire Customer Management and Subscriber Management.
• Responsible for scheduling each billing cycle in our case daily – Auto renewals and ensuring it goes out on time without issues.
• Ensures proper integration and testing between the billing system and our various online portals like online payment gateways, Shops and KYC platforms.

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Major Deliverables

• First line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiative
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes
• Function / Domain: Customer Service / Shop Operations
• Reporting To Place of Posting: Direct - Supervisor Shop Operations; Functional - Territory Sales Manager
• Nigeria
• Essential Attributes: Customer Focused, Result - oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
• Desired Attributes: Relevant Industry Experience, Been on the frontend handling customers and team. Should have Planning and organizing skills proven achiever, should have sharp business acumen

Qualifications

• Graduate / Post Graduate
• 1 to 2 years’ Experience in a similar profile