Latest Jobs at ITEX Integrated Services Limited

ROLE SUMMARY

• User Interface & User Experience Design

DUTIES AND RESPONSIBILITIES

• Creating impactful designs while putting the user’s experience and process first.
• User research, market research, user analysis.
• Developing clickable prototypes and other props to test concepts, prove or disprove hypotheses, facilitate co-creation sessions, and iterate.
• Creating user journeys to define touch points, pain points, opportunities, and relationships between personas.
• Problem framing - visualize, articulate and solve complex problems and concepts. Make disciplined decisions based on available information and research evidence

KNOWLEDGE, SKILLS AND ABILITIES (KSAS)

• Knowledge: Figma & FigJam, Adobe Creative Suites, Sketch, InVision Studio.
• Skills: Interaction Design, Information Architecture, User Experience and Interface Design, Prototyping and Low- High Fidelity Mockups.
• Abilities: User Empathy, Ideation & Brainstorming, usability testing and general user experience groundwork.

Qualifications

• Bachelor's degree
• 2 - 3 years experience in product design
• Proficient in Microsoft Office

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Role Summary

• The post holder will be responsible for gathering and scrutinizing data using specialized tools to generate information that helps in business decision making. 

Key Duties and Responsibilities: 

• Removing/Cleaning corrupted data and fixing errors & related problems 
• Performing analysis to assess the quality and meaning of data. 
• Filter Data by reviewing reports and performance indicators to identify problems 
• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction 
• Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time. 
• Analyzing local, national, and global trends that impact both the organization and the industry 
• Preparing reports for the management stating trends, patterns, and predictions using relevant data periodically as the business requirement. 
• Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. 
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends. 
• Scrutinize data to recognize and identify patterns Use data modeling techniques to summarize the overall features of data analysis.

Knowledge, Skills and Abilities (KSAs) Required: 

• Data Analysis & Reporting 
• Knowledge of an automation tool, 
• Advanced knowledge of SQL and Microsoft Office 
• Proficient in Power BI or Tableau 
• Good Communication 
• Team Oriented 
• Good listening 
• Attention to detail 
• Critical reasoning and Analytical thinking 
• Creative thinking

Educational Qualifications and Professional Certifications Required: 

• BSC in Computer Science, Engineering, Mathematics or Science related disciplines 
• Data Analyst Professional Certificate

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ROLE SUMMARRY

• The post holder will be a first level support staff responsible for monitoring, responding to and treating open tickets to ensure all systems and applications are running smoothly and seamlessly.

DUTIES AND RESPONSIBILITIES

• Responsible for monitoring, resolving, and responding to open tickets submitted by internal and external customers.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Progress issues and provide relevant information for troubleshooting or for clarification.
• Responsible for improving and documenting the technical processes around application support.
• Prioritize and handle service requests and incidents.
• Work collaboratively with Relationship Managers on change requests, managing issues and establishing priorities.
• Keeping a record of configuration/application changes and scheduling application updates in collaboration with the Operations Team.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Ensuring effective front-end and back-end functionality of applications.
• Keep Track of all logged requests with their corresponding statuses and relevant details for Audit related purposes.

KNOWLEDGE SKILLS AND ABILITIES

Knowledge:

• Proven work experience as a Technical Support Officer in a FINTECH Industry

Skills:

• Strong troubleshooting, analytical, critical thinking skills, and problem-solving capabilities
• Time-management skills and the ability to adhere to deadlines for issues resolution.
• Excellent customer service skills

EDUCATIONAL QUALIFICATION AND EXPERIENCE

• A bachelor's degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of the company' s products and services