Latest Jobs at RMB Nigeria Stockbrokers Limited

Job Description

To reconcile all outstanding debits and credits on accounts in line with relevant legislation and internal policies and procedures

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time.
• Seek out regular performance feedback and put actions in place to improve and enhance performance
• Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

Application Closing Date: 30/04/24

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Job Description

To deliver on predefined work objectives while gaining structured work experience in the business area

To perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area

• Adhere to the organisations shared values, service standards and Treating Customers Fairly outcomes with regards to customer interaction
• Resolve customer dissatisfaction or complaints and take ownership of the problem
• Communicate with customers according to agreed standards
• Collect customer feedback to help improve customer service
• Ensure that product knowledge and advice is technically accurate
• Work with enhanced processes and procedures to maintain operational efficiencies
• Ensure that quality standards are adhered to
• Adheres to c policies and procedures
• Maintain accurate activity reports
• Investigate innovative ways to optimise processes
• Contribute to the alignment of business processes to customer service
• Advise line management on potential opportunities for process and system improvements
• Demonstrate the shared value of, I get better and better
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

Application Closing Date: 27/04/24