Jobs at Estrada International Staffing Solutions

Job Objectives

• We are a prominent name in the insurance sector, dedicated to safeguarding the future of individuals and businesses through comprehensive insurance solutions. With a commitment to excellence and a customer-centric approach, we strive to provide peace of mind and financial security to our clients.
• Are you passionate about sales and driven by the desire to help others protect what matters most? We're seeking motivated and customer-focused Sales Advisors to join our team. As a Sales Advisor, you'll be at the forefront of promoting our insurance products, providing personalized guidance, and assisting clients in making informed decisions to meet their insurance needs.

Principal Duties / Responsibilities

• Client Engagement: Initiate contact with potential clients and engage in meaningful conversations to understand their insurance requirements and financial objectives.
• Product Knowledge: Develop a thorough understanding of our insurance products and services, including coverage options, policy features, and benefits.
• Consultative Selling: Take a consultative approach to sales by conducting needs assessments and offering tailored insurance solutions that address the specific needs and concerns of each client.
• Relationship Building: Build and maintain strong relationships with clients through regular communication, follow-ups, and proactive outreach efforts.
• Lead Generation: Generate leads through various channels, including referrals, networking events, cold calling, and digital prospecting methods.
• Sales Presentations: Deliver compelling sales presentations and demonstrations to showcase the value proposition of our insurance products and persuade clients to make informed purchasing decisions.
• Sales Closure: Close sales by effectively handling objections, negotiating terms, and guiding clients through the application and enrollment process.
• Compliance: Ensure compliance with regulatory requirements and internal policies and procedures governing insurance sales and customer interactions.

Job Requirements

• Educational Background: Minimum of National Certificate of Education (NCE) or equivalent qualification.
• Sales Experience: Previous experience in sales or customer service roles preferred.
• Insurance Knowledge: Basic understanding of insurance principles, products, and terminology preferred but not required.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Customer Focus: Strong customer service orientation, with a genuine desire to help clients and exceed their expectations.
• Negotiation Skills: Strong negotiation and persuasion skills, with the ability to overcome objections and close sales.
• Goal-Oriented: Driven by targets and motivated to achieve or exceed sales goals.
• Team Player: Collaborative mindset, with the ability to work effectively as part of a team and contribute to a positive and supportive work environment.

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Job Objectives

• Our client is seeking a professional and personable Front Desk Officer to join our team. As the first point of contact for our clients and visitors, the Front Desk Officer plays a crucial role in creating a positive and welcoming experience. This role is preferably for a female candidate who embodies professionalism, excellent communication skills, and a customer-centric approach.

Principal Duties / Responsibilities

• Greet Visitors: Welcome clients, visitors, and guests with a warm and friendly demeanor. Provide assistance, directions, and information as needed to ensure a positive and memorable experience.
• Answer Inquiries: Respond to phone calls, emails, and inquiries from clients, vendors, and other stakeholders in a timely and professional manner. Provide accurate information and direct inquiries to the appropriate person or department as needed.
• Appointment Scheduling: Manage the scheduling of appointments, meetings, and conference rooms using electronic calendar systems. Coordinate with team members to ensure smooth and efficient scheduling and utilization of meeting spaces.
• Administrative Support: Provide administrative support to various departments as needed, including data entry, filing, photocopying, and scanning documents. Assist with the preparation and distribution of correspondence, reports, and presentations.
• Visitor Management: Register and sign in visitors, issue visitor badges, and maintain visitor logs in compliance with security and confidentiality protocols. Monitor visitor access and ensure adherence to company policies and procedures.
• Office Maintenance: Maintain a clean, organized, and professional front desk area. Monitor and replenish office supplies, including stationery, brochures, and promotional materials. Coordinate with facilities management to address any maintenance or repair needs.
• Security Procedures: Enforce security procedures and protocols to safeguard the premises and protect company assets. Monitor security cameras and access control systems, and report any suspicious activities or incidents to appropriate personnel.
• Client Relations: Build and maintain positive relationships with clients and stakeholders by providing exceptional customer service and support. Handle client inquiries and requests with professionalism, courtesy, and efficiency.

Job Requirements

• Must be a Female
• Bachelor's degree, OND or HND in Business Administration, Office Management, or related field preferred.
• Proven experience in a receptionist, front desk officer, or administrative support role, preferably in the security services industry.
• Excellent verbal and written communication skills, with a professional and courteous demeanor.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with office equipment.
• Ability to maintain confidentiality and handle sensitive information with discretion and integrity.
• Customer-focused mindset with a commitment to delivering exceptional service to clients and visitors.
• Flexibility to adapt to changing priorities and work occasional evenings or weekends as needed.
• Knowledge of security protocols and procedures is advantageous but not required.