Fresh Vacancies at DealDey

Purpose of the Job

Responsible for developing long-term relationships with our portfolio of merchants, and converting them to active merchants.

Principal Duties and Responsibilities

• Maintain day-to-day relationships with existing Merchants.
• Collaborate with registered Merchants from point of Registration to Upload.
• Guide merchants through an understanding of consumer buying behaviour and predicting future trends.
• Provide training materials and knowledge tips to maximize sales.
• Manage numerous merchant accounts simultaneously and strategically.
• Analyse sales metrics for Merchant accounts to help evolve seller strategy.
• Manage basic reporting tasks required.
• Troubleshoot all vendor problems and present to management as required. 
• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.

 Qualification and Experience

• First Degree in any discipline
• Minimum of three years similar experience in e-commerce (Essential)

 Required Competencies and Skills

• Oral & Written Communication Skills
• Selling Skills
• Interpersonal Skills
• Planning & Organisation Skills
• Time Management Skills
• People Management Skills
• Customer Focus

Key Performance Indicators

• % of Merchants satisfied with our services
• Percentage of registered merchants with live deals/ promos

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Purpose of the Job

The role is responsible for discovering and pursuing new merchant prospects and maintaining merchant satisfaction. The goal is to meet and surpass the company’s expectations to drive rapid and sustainable growth.

Principal Duties and Responsibilities

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new merchants to sign on through cold calling, networking and social media.
• Set up meetings with potential clients and listen to their wishes and concerns.
• Prepare and deliver appropriate presentations on products/ services.
• On-board new merchants to the platform
• Continuously encourage merchants to upload deals to the website.
• Advice merchants on things they can do to improve the success of their deals.
• Prepare periodic reports with sales and financial data.
• Negotiate/sign-on merchants and handle complaints or objections.
• Participate in formal and informal sales strategy development with team members.
• Provide feedback on merchant issues to line manager and team members to help improve efficiency.
• Collaborate with the Marketing team to develop strategies to improve overall sales figures.

Qualification and Experience

• First degree in any discipline
• Minimum of two years graduate experience

Required Competencies and Skills

• Oral & Written Communication Skills
• Selling Skills
• Interpersonal Skills
• Planning & Organisation Skills
• Time Management
• People Management

Key Performance Indicators

• % of Merchants satisfied with our services
• Number of new merchants signed on
• Percentage of registered merchants with live deals/ promos