Interns at Herbal Goodness

SUMMARY AND OBJECTIVE

• Herbal Goodness is seeking an intern Customer Service Representative who will be responsible for handling incoming customer phone calls, and live chats as well as providing assistance in resolving issues or processing orders. This position offers the convenience of working remotely from any location.

RESPONSIBILITIES

• Providing necessary online customer support and information.
• Entering customer orders online. Assisting customers in resolving issues or providing guidance for online order placement.
• Reporting any customer issues and escalating urgent matters to the Company as they occur.
• Approving wholesale customer applications and following up with the customers to obtain wholesale and retail orders.
• Order fulfillment
• Following up with leads
• Responding to customer queries on livechat

REQUIREMENTS/QUALIFICATIONS

• Minimum of a High school degree
• Fair knowledge of relevant CRM tools like Zendesk & Tidio
• Exceptional abilities in resolving complaints, with the skill set to effectively address and resolve issues raised.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Must be able to work under pressure while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently.
• Ability to safely and successfully perform essential job functions including meeting qualitative and/or quantitative productivity standards.
• Must be able to talk, listen, and speak clearly on the telephone
• Must be Tech savvy and creative
• Must own a proper working personal laptop
• Excellent Internet connection and ability to adjust work hours to Central Standard Time (Between 9 am - 5 pm Central Standard Time).

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SUMMARY AND OBJECTIVE

• The Marketing & Social Media Intern plays a vital role in supporting the marketing team by assisting in the development and execution of marketing strategies handling tasks that span various facets of marketing and Social media management.

RESPONSIBILITIES

• Content Creation: Generate content for various platforms such as social media, blogs, and the company website. This involves writing posts, creating graphics, and possibly shooting videos that align with the brand’s voice and objectives.
• Social Media Management: Schedule and post content across social media channels like Facebook, Twitter, Instagram, and LinkedIn. Monitor engagements and interact with followers to build community relationships.
• Campaign Support: Assist in the development and execution of marketing campaigns. Help gather data, track results, and prepare reports to analyze the effectiveness of each campaign.
• Market Research: Conduct research on market trends, competitor strategies, and customer insights to support marketing strategies. This can include surveys, focus groups, or analysis of marketing metrics.
• Email Marketing: Help to manage email campaigns from concept to execution. This involves crafting email content, managing subscriber lists, analyzing performance metrics, and suggesting improvements.
• SEO and Web Analytics: Assist with the optimization of the company website for search engines (SEO) and analyze traffic via tools like Google Analytics to improve marketing efforts.
• Customer Interaction: Engage directly with customers through social media platforms and other online channels, providing support and fostering a positive brand image.
• Please note that the above job responsibilities may be subject to additional duties and tasks as assigned.

REQUIREMENTS & SKILLS

• Creativity: Ability to come up with innovative ideas for content that engages target audiences and promotes the brand effectively.
• Communication: Strong written and verbal communication skills are crucial, as the role involves a significant amount of content creation and customer interaction.
• Technical Proficiency: Familiarity with social media platforms, basic graphic design tools (like Canva or Adobe Creative Suite), and content management systems.
• Analytical Skills: Ability to interpret data from campaigns and website traffic to make informed recommendations.
• Organization: Managing multiple tasks and schedules effectively, ensuring timely delivery of responsibilities.
• Previous experience in marketing or related roles is preferred.
• Outgoing personality with strong interpersonal and networking skills, professional mannerisms, and social presence.
• Proficiency with Google Office Suite; Tech savvy and experienced with creative graphics and video creation tools like Adobe Illustrator, Photoshop, Studio, Canva, etc.
• Excellent Internet connection and ability to adjust work hours to Central Standard Time (Between 9 am - 5 pm Central Standard Time).