Resident Manager at Nicole Sinclair Consulting

Responsibilities

• Plans activities and allocate responsibilities to achieve the most efficient operating model
• Develop marketing plans to increase occupancy
• Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems.
• Deal with maintenance issues, shortages in staff or equipment renovation, etc.
• Ensure full compliance to operating controls, SOP’s, policies, procedures and service standards.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Closely monitor the hotel on a daily basis and take decisions accordingly.
• Maximizing apartment yield and revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.

Requirements

• Minimum of a B.sc in related courses.
• About 5-7years experience in the hospitality industry.
• Must possess outstanding management skills and extensive hands-on experience.
• Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.
• Working knowledge of MS office; knowledge of hotel management software is an advantage.
• Excellent customer service skills as well as a strong business mindset.
• Demonstrable aptitude in decision-making and problem solving.
• Must be reliable with the ability to multi-task and work well under pressure.
• Should have a good knowledge of sales and marketing.
• Excellent organizational and time management skills.