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GlobalProfilers provide a wide range of recruitment and selection services to companies in Africa. We recruit across wide range of sectors and professions in entire African region. Finding it takes specialized market knowledge combined with a genuine understanding of individual cultures & local requirements. Our team of experienced local and internation...
Reports to: After Sales Manager
Functions Supervised:
Service Supervisors, Service Advisors, Warranty Officer, Workshop Controller, Trainers
Job Purpose
To control resources at a level commensurate with profit requirements and enhanced customer relations
Main Activities
Maintain standards of performance of the service teams
Effectively lead the service teams by coaching and performance managing the team
To ensure workshop premises, company vehicles, equipment and other assets are controlled and used effectively.
Key responsibilities
Qualification and Experience:
Expectation/ Qualities
Key Skills/ Competencies
Analyse:
Steps back from his/her activities, regularly analyses his/her environment and conditions to achieve success, creates a table of possible scenarios by envisaging different probabilities.
Anticipate and initiate change:
Monitors all trends to identify factors that warrant change and to avoid the need for urgent measures, questions his/her operating methods and quickly identifies areas to be modified, looks for alternative methods to perform more efficiently.
Build, research and act:
Looks for and submits suggestions and recommendations unprompted, takes initiatives when faced with unforeseen situations, decides on relevant innovative solutions in line with circumstances, a proactive person who conquers new fields (markets, activities, missions, etc.).
Communicate and defend an idea:
Clearly and convincingly explains the reasons behind a sound idea, presents solutions that attract support, measures the effect of his/her actions or words on others.
Listen and facilitate understanding:
Clearly sets out the problems encountered, encourages others to express their expectations and concerns while considering the suggestions and remarks made, adopts and summarizes requests made while including them in the action plan.
Value action:
Abides by the lead times agreed, personally checks that his/her activities comply with the efficiency standards applicable to the department/occupation and the commitments made, checks whether his/her targets have been met and aims to exceed targets, makes sure that the client has clearly expressed its requirements to ensure its order are processed as well as possible, keeps the client at the front of his/her mind when talking and acting.
Team work:
Shares information and opinions with team members, aims to share know-how, develops a network of internal and external contacts, is always open to the other members of the organization and resolves conflicts of interest that arise within a group.
Lead a team:
Listens to, respects and is open to other people, explains his/her expectations to others through clear and achievable negotiated targets, makes decisions and choices, assesses and recognizes other people's success, contributes to improving other people's performance.
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