Administrator - PwC Experience Center at PricewaterhouseCoopers (PwC)

Reference Number: 125-NIG00210
Location: Lagos
Department: Internal Firm Services
Job type: Permanent

The Job Role

• We are looking for an Administrator to be responsible for managing the day to day operations of the PwC Experience Center. You will provide support to the Operations Manager in ensuring that the Center is operating impeccably in terms of maintenance, cleaning, health and safety and security and any other facilities service function

Responsibilities
Operations:

• Manage the day-to-day running of the front and backend of the center and its services
• Support the Operations Manager in overseeing team and ensure the center is run professionally at all times including staffing, inventory, and general maintenance activities
• Management of the website/booking system visits ensuring correct bookings and registrations
• Write and plan rotas to ensure resources and staff are in place, to cover allotted hours and extra-curricular events
• Ensure office stationery and consumables are in stock and accounted for

Meetings and events:

• Coordinate room set ups, hospitality orders and forward plan resources, vendors, and the team to ensure smooth logistics and high level of service for our events and meetings
• Coordinate staffing before, during and after events
• Arrange and oversee the janitorial, security and catering services of the center

Standards:

• Manage service standards in all client interaction and lead by example by being a hands-on team player willing to undertake any task
• Proactive approach to center services, carrying out regular checks on support staff and appliances
• Proactive approach to Health & Safety for the center

Center Management:

• Support Operations Manager to ensure that all maintenance in the center meets required service levels and deal with any deficiencies
• Respond to urgent issues as they arise and be able to perform basic housekeeping tasks wherever possible
• Support Operations Manager with vendor management - arrange vendor visits, supervise work and all necessary follow-up works
• Support space management and planning for all occupants
• Manage the security and access control system

Health and Safety:

• Support Operations Manager in managing health and safety for the center ensuring compliance with relevant health and safety procedures to create a safe, secure and operationally efficient working environment that maximises the client’s experience
• Play a part in the delivery and maintenance of the center’s health and safety action plan
• Coordinate and plan essential services such as security, maintenance, cleaning, and waste disposal

Finance:

• Raise Purchase Orders
• Obtain quotes for works and goods from suppliers and contractors
• Stocktaking and stock control, considering inventory, costs and managing supplier relationships
• Involvement in tenders and all procurement activities
• Coordinate staff timesheets and incurred expenses
• As part of your responsibility, be prepared to act as duty Reception person

Requirements

• A minimum of 3 -5 years proven experience in administration/facility function well-versed in operations and facilities management best practices.
• B.Sc in Facility Management or similar

Preferred Skills:

• A proven experience in a similar role, working in complex venues with intensive programmes of activities and diverse audiences
• Demonstrable experience in Startups, Facilities Management, and Health and Safety
• Experience in Front of House Services and Events
• Strength of character to deal with challenges - and the tact and diplomacy to handle those more challenging situations
• Exceptional Customer Service and organisational Skills
• Attention to detail that ensures process and administration is done correctly, and on time
• Experience in supervising team members
• Ability to work independently and make decisions, with support from a trained team and wider organisation when needed
• Great spoken and written communication skills
• A great attitude - positive and confident
• A flexible, hands on attitude that will mean no job or action is not dealt with in a timely manner

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Reference Number: 125-NIG00210
Location: Lagos
Department: Internal Firm Services
Job type: Permanent

The Job Role

• We are looking for an Administrator to be responsible for managing the day to day operations of the PwC Experience Center. You will provide support to the Operations Manager in ensuring that the Center is operating impeccably in terms of maintenance, cleaning, health and safety and security and any other facilities service function

Responsibilities
Operations:

• Manage the day-to-day running of the front and backend of the center and its services
• Support the Operations Manager in overseeing team and ensure the center is run professionally at all times including staffing, inventory, and general maintenance activities
• Management of the website/booking system visits ensuring correct bookings and registrations
• Write and plan rotas to ensure resources and staff are in place, to cover allotted hours and extra-curricular events
• Ensure office stationery and consumables are in stock and accounted for

Meetings and events:

• Coordinate room set ups, hospitality orders and forward plan resources, vendors, and the team to ensure smooth logistics and high level of service for our events and meetings
• Coordinate staffing before, during and after events
• Arrange and oversee the janitorial, security and catering services of the center

Standards:

• Manage service standards in all client interaction and lead by example by being a hands-on team player willing to undertake any task
• Proactive approach to center services, carrying out regular checks on support staff and appliances
• Proactive approach to Health & Safety for the center

Center Management:

• Support Operations Manager to ensure that all maintenance in the center meets required service levels and deal with any deficiencies
• Respond to urgent issues as they arise and be able to perform basic housekeeping tasks wherever possible
• Support Operations Manager with vendor management - arrange vendor visits, supervise work and all necessary follow-up works
• Support space management and planning for all occupants
• Manage the security and access control system

Health and Safety:

• Support Operations Manager in managing health and safety for the center ensuring compliance with relevant health and safety procedures to create a safe, secure and operationally efficient working environment that maximises the client’s experience
• Play a part in the delivery and maintenance of the center’s health and safety action plan
• Coordinate and plan essential services such as security, maintenance, cleaning, and waste disposal

Finance:

• Raise Purchase Orders
• Obtain quotes for works and goods from suppliers and contractors
• Stocktaking and stock control, considering inventory, costs and managing supplier relationships
• Involvement in tenders and all procurement activities
• Coordinate staff timesheets and incurred expenses
• As part of your responsibility, be prepared to act as duty Reception person

Requirements

• A minimum of 3 -5 years proven experience in administration/facility function well-versed in operations and facilities management best practices.
• B.Sc in Facility Management or similar

Preferred Skills:

• A proven experience in a similar role, working in complex venues with intensive programmes of activities and diverse audiences
• Demonstrable experience in Startups, Facilities Management, and Health and Safety
• Experience in Front of House Services and Events
• Strength of character to deal with challenges - and the tact and diplomacy to handle those more challenging situations
• Exceptional Customer Service and organisational Skills
• Attention to detail that ensures process and administration is done correctly, and on time
• Experience in supervising team members
• Ability to work independently and make decisions, with support from a trained team and wider organisation when needed
• Great spoken and written communication skills
• A great attitude - positive and confident
• A flexible, hands on attitude that will mean no job or action is not dealt with in a timely manner