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In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the...
Job ID: 443729
Job Function: Retail Clients
Location:Lagos, Nigeria - SCB
Job Description
The role is responsible for overall distribution management agenda of all countries in the Cluster. Distribution channels include branches, ATMs, Contact Centres, ATMs, Internet & Mobile banking and other new channels. The job covers strategy implementation, deployment of standard distribution model/ methods that covers sales (Relationship Managers and Sales Officers (New Business acquisition), service, processes, controls and people, sharing of best practice across the network.
Key Roles & Responsibilities
1. Drive effective in - country implementation of global standards and models in distribution management in all channels
Organization model , roles and responsibilities in countries
Performance measurement metrics /scorecards and reward/incentives
Branch distribution strategic planning approach/ process
Outsell - sales training, coaching, planning and governance
Outserve- voice of customers, complaint mgt, process improvement, retention management, measurements , people and culture
Control framework , compliance
Fitness for growth
Review and monitor project investments, provide guidance to countries on new investment initiatives
Build Country capability via formal conferences/workshops/ phone conferences
Regular reviews of country Distribution performance
Qualifications & Skills
Knowledge and skills required:
Experience:
Behaviours:
Interested and suitably qualified candidates should click here to apply online.
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