Relationship Manager at Africa Delivery Technologies Limited

Who You Are

• You are an excellent communicator, able to work with sales and marketing team and build rapport with customers
• You are a strategic thinker with analytical mind and strong problem solving skill
• You process driven and goal-oriented
• You are highly organized, with capacity to work under pressure
• A self-started who requires less or no supervision.

What You'll Do

• Understand customer’s need and develop plans to address them.
• Resolve customers’ complaints quickly and effectively.
• Identify key staff in client companies to cultivates profitable relationships.
• Forwards upselling and cross-selling opportunities to the sales team in Kwik.
• Promote high-quality sales, delivery, payment and customer service processes.
• Manages customer business communication and collaborate to ensure customer satisfaction.
• Handles and follow-up with customer’s invoice and payment.
• Handles daily, weekly and monthly reconciliation issues with customers.

What You'll Bring

• B.A/B.Sc in Social Sciences, equivalent practical experience.
• 3+ years of experience in designing and executing training program.
• Excellent communicator and strong in record keeping.
• Ability to take initiative and be flexible in a constantly-changing work environment.
• Strong knowledge of Microsoft Office suites.

Life at ADT

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary.