Relationship Management Officer at Sigma Pensions Limited

Location: Borno & Zaria-Kaduna
Job Rank: Analyst

Job Function

• Adhering to the annual business growth & Customer retention strategy
• Ensure the smooth and efficiency of day to day running on allocated desk
• Provide comprehensive data for every employer or organization visited for update of our company’s Central Employer Database
• Ensure that all documents received from clients are properly scanned for e-filing and all original documents archived appropriately
• Ensure up to date collection of contributions in all allocated self-funding public and private companies
• Ensure first time contributions are made by registered Micro Pension subscribers

Job Description

• The Customer Relationship Management Staff are responsible for customer management and retention.
• He/she must ensure that objectives and strategies of the Company in the area of Customer retention and satisfaction are achievable and that they are rolled out good service delivery
• The Customer Relationship Staff is also to develop customer friendly services such that existing relationships are nurtured and sustained to ensure the company’s customers’ needs are continuously satisfied
• He/she must manage this process professionally and effectively in order to ensure maximum Customer Satisfaction
• This is a high-sensitive position in the marketplace demanding superior communication and public relations skills

Person Specifications
Education Qualification:

• A degree with a merit grade in Business Management, Business Admin or any related discipline. MBA will be an added advantage.

Professional Qualifications:

• Professional certification and or advanced training in related fields

Experience:

• Minimum of 4 years post qualification experience. At least 2 years must have been in the financial service sector.
• Age Bracket: 28 to 35