Administration Supervisor at Horkey International Services Limited

Responsibilities

• Exhibits a service orientation toward internal and external customers and maintains productive working relationships.
• Actively participates and accomplishes organizational, departmental and work-group goals and objectives
• Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures
• Maintaining a safe working environment; and, making hiring, termination, and disciplinary recommendations.
• Provides coordination and oversight of resources including scheduling and supervision of work flow to ensure adequate coverage.
• Establishes and implements procedures and practices to effectively manage customer service delivery.
• Researches and resolves issues and implements solutions to enhance processes.
• Organizes, evaluates, maintains and reports department-specific or administrative information.
• Oversees the quality control of data maintained by administrative staff and identifies and addresses enhancements needed.
• Serves as liaison with department staff and representatives of other departments on administrative and operational matters and resolves intra-departmental operational problems related to administrative support function.

Core Required skills

• HND/BSc in Administration or its equivalent
• Supervising staff
• Having industry relevant experience
• Proficiency in Microsoft Office programs, such as Word and Excel
• Ability to create spreadsheets and presentations

Advanced skills:

• Extensive industry-specific knowledge regarding operations, policies and terminology