Client Services Manager at Demz Analytics

Reports to: COO
Commitment: Full time

Job Description

• The Client Services Manager (CSM) ) is a dynamic professional responsible for overseeing all customer relations at our company. Our Company is on a mission to help our customers succeed by enabling the safe use of social media while protecting the enterprise from unnecessary risk and remaining compliant.

Responsibilities

• Interact with the Company’s current and potential customers
• Compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media
• Managing workflows and access controls
• Analyzing data and schedules to suggest new processes and procedures
• Create reports and dashboards based on requirements
• Tracking daily tasks, measuring and reporting of all activities at a customer level
• Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

Requirements

• Experience working with global banks and/or large global companies
• Bachelor's degree required (Equivalent Salesforce work experience may be considered.)
• 2+ years of relevant Salesforce experience
• Experience working in a FinTech
• Track record retrieving and analyzing data using Excel, Salesforce.com, other CRM or data management/BI systems
• Strong business analysis and functional experience with quantitative, analytical and organizational skills
• Previous experience working in a SCRUM or agile environment preferred
• Strong understanding of Salesforce.com best practices and functionality
• A documented history of successfully driving projects to completion

Skills:

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong attention to detail and excellent problem-solving skills
• Exceptional verbal and written communication and presentation skills
• Fluent in written and verbal English
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details
• Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365
• Ability to work as part of a team, build strong relationships, solve problems, improve processes, analyze trends, identify efficiencies, and champion change.
• Experience using Salesforce data tools
• Experience working with large-scale, complex datasets
• Ability to understand and articulate complex requirements

Benefits of working with us

• Competitive salary
• Professional Development
• Flexible work hours
• Accommodation (Space provided is for an Individual and not Family)
• Lunch on work days