Customer Service & Design Manager at Tetra Pak

Description

• To lead Customer Service and Design Handling operations at the corresponding market group.
• Implement global and cluster DSM strategies.
• Responsible for related activities and drive cost reduction, improve service levels.
• Implement Cluster priorities and initiatives in the Demand, Supply and Design area.
• Drive Customer Service and Design Handling performance
• Secure order management and design handling process execution
• Drive performance improvement of customer service and design KPIs
• Drive implementation of global projects and change initiatives in the market
• Secure CSR & DD organizational alignment, competence development and resource management
• Secure customer SC integration and engagement with market company functions
• Secure alignment between SC and Sales strategies and own SC elements within KA plans
• Secure CSR participation within KA teams and common agenda with selected customers
• Secure alignment between market and cluster/global Demand and Supply priorities
• Support end to end SC performance improvement on all focused SC KPIs impacted by the market group
• Drive continuous improvement and process alignment
• Local order management & design administration process driver
• Drive continuous improvement of focused KPI’s
• Drive WCM improvement activities within the CS&D area

Qualifications

• University degree in Engineering or Business Administration
• 3 years managerial experience in FMCG environment (Preferably Supply Chain / Logistics)