Service Improvement Facilitator at Jhpiego - John Hopkins University

Location: Abakaliki, Ebonyi

Summary Scope of Work

• The Service Improvement Facilitator (SIF) will report to the State Team Leader and is responsible for providing technical support for the implementation and monitoring of service delivery strategies and activities at the level of project-supported health facilities (Hfs)

Responsibilities

• The SIF will work with the LGA health coordinator and managers and providers in the health facilities to ensure that the project’s strategies for the delivery of high impact services are implemented.
• In particular S/he will be responsible for continuous post-training supervision, mentoring and on-the-job training to service providers.
• The SIF will be responsible for ensuring that providers keep to standards of practice and observe the use of service protocols and provide on-the-job training as needed.
• In collaboration with the State ministries of health (SMOH), LGAs and other MCSP staff and partners, the SIF will assist in defining critical training needs and organizing in-service training activities as needed.
• The SIF will work in conjunction with the SMOH/LGA supportive supervision teams to continuously provide supervision at the health facility level, identify bottle necks to quality services and work with the health facility teams to identify and implement solutions.
• The SIF will ensure that commodity logistics management systems (CLMS) are in place and track regular supply of commodities and report stock-outs in the assigned LGA zones to minimize disruption of services and ensure timely submission and accuracy of reports.
• S/he will contribute to writing of the quarterly report especially in the area of quality assurance, including identifying success stories and keeping a photographic and written record of field activity highlights
• Implement an improvement plan for service delivery points within the zone, and implement and monitor SBM-R initiatives in assigned Hfs
• Perform other duties as may be assigned from time to time.

Key Outputs:

• Documented and accurate reports on types of On the Job trainings conducted
• Number of supportive supervision visits conducted with documentation on the number of providers reached.
• Up to date knowledge of relevant high impact interventions for reduction of maternal, newborn and child mortality use of such in providing support to service providers.
• Up to date knowledge of commodity logistics management information system (CLMIS) and able to support providers in its implementation.
• Technical inputs and contributions as technical support to overall Zonal TSHIP implementation.
• Support provided to technical trainings in their respective zones

Required Qualifications

• A Senior Nurse/Midwife with at least 6 years of clinical/maternity practice experience including experience with teaching, provision of clinical services and health management.

Knowledge, Skills and Abilities

• Demonstrated ability to be a team player, to lead teams and to organize multiple and simultaneous sets of activities
• Strong clinical skills and demonstrated supportive supervision skills are needed
• Clear understanding of Public Health issues and challenges in Nigeria
• Computer skills including Microsoft Word, Excel, and PowerPoint are essential
• Ability to produce accurate reports and data on activities
• Excellent oral and written communication skills in English and a local language of the project state will be an advantage
• Willingness and ability to travelupto 50% time within the State is a requirement.