Technical Assistant - Centre for Monitoring and Communication at Norwegian Refugee Council (NRC)

Tasks and Responsibilities

• Ensure adherence to NRC policies, tools, handbooks, guidelines and procedures
• Conduct daily CMC activities whilst adhering to NRC’s Standard Operating Procedures (SOPs)
• Assist with the implementation of the support function according to SOPs
• Ensure proper collation and storage of Information
• Complete status reports and maintain databases as required within the CMC
• Promote and share ideas for improvement of the support function
• Facilitate efficient communications and information flow for all field teams.
• Log all communications and dispatch them without delay.
• Keep all necessary messages sent/received by NRC communications systems strictly confidential.
• Ensure that all NRC CMC users comply with proper communications procedures
• Advise CMC Team Leader immediately of faults in the telecommunication networks / communications equipment and undertake all necessary action to provide a prompt reestablishment of service.
• Monitor open source channels (TV, radio, social media, etc) collate and store relevant information and update the Team Leader and Security Officer accordingly.
• Receive Staff Feedback Forms and collate information for daily follow up by Team Leader
• Carry out any other duties as delegated by the supervisor and Management

Specific Responsibilities

• Prepare day to day financial transactions
• Verify post backs for Agresso import
• Establish a good system of advances management
• Management of bank and cash transactions
• Facilitate cash counts and safeguard of cash in the office.
• Facilitate audit activities

Qualifications

• Relevant university degree, or other relevant educational background combined with relevant professional experience.
• Experience of working in a Communications Centre / Radio Room in a humanitarian context
• Knowledge of VHF / HF Radio Protocols and Procedures
• Previous experience of working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal
• Knowledge of Hausa and Kanuri languages (minimum)
• High-level competency in computer skills (Microsoft Office applications)
• Contextual knowledge of north east Nigeria (Borno State) preferred.
• Experience with start-up Monitoring and Communications projects

Personal qualification

• Ability to work under pressure, independently and with limited supervision.
• Highest standards of ethics and integrity
• Handling insecure environments
• Communicating with impact and respect
• All employees of the Norwegian Refugee Council should be able to adhere to our Codes of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable

We offer

• Commencement: ASAP
• Contract period: 6 months (with possibility of extension)
• Contract Type:   Full time (Working Days - 5 days per week including night shift)
• Salary/benefits: According to NRC’s directions
• Duty station: Maiduguri, Borno State