Account Relationship Manager at LawPavilion Business Solutions

Major Job Responsibilities

• Be the primary point of contact through engagement with customers.
• Keeping a record of clients contact information and orders.
• Attend and help customers through email, phone, online presentations, screen-share and in person meetings.
• Develop and build a lasting long term relationship with key customers both prospects and existing.
• Ensure a timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of weekly report on key customers assigned.
• Forecast and track key customer metrics.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer's usage of our product.
• Responsible for working with the Sales team to on-board and integrate new clients and develop existing client relationships.
• Liaise between the customer and internal teams to ensure issue resolution.
• Upselling current clients and looking for new business accounts to bring to the company.
• Weekly attendance of departmental meetings.

Requirements

• Most suitable candidate should have ample experience in customer relations service, sales or other customer-facing roles.
• Excellent communication skills.
• Presentation skills
• Empathetic
• Excellent conflict resolution and interpersonal skills.
• Strong work ethic
• Excellent organization skills
• Ability to lead and work within a team.