Airport Duty Manager - Kano at Bellagio Airline

Requirements

• University degree mandatory.
• Minimum of two years airline experience in supervisory or leadership positions with proven skills in passenger service/station Services, Ground Operations and personnel administration required.
• Familiar with NCAA and IATA regulations and requirements related to ground handling and passenger Services preferred.
• Excellent customer service & people skills and teamwork skills.
• Excellent organizational and interpersonal skills.
• Excellent written and verbal communication skills.
• Proven ability to direct the work of others in a positive way.
• Ability to handle multiple and varied responsibilities and tasks in a fastpaced environment.

Roles and Responsibilities

• Work closely with subcontracted Ground Service Provider and other third parties;
• Coordinate all phases of airport daily Services including nights, weekends and holidays with full authority to make decisions critical to maintaining Company operating and safety objectives.
• Be the champion of ensuring Bellagio Air’s customer proposition is fulfilled.
• Create, maintain, and demonstrate a safety culture on your shift that incorporates Bellagio Air values into all the daily Services.
• Provide feedback to the Station Manager on the performance of subcontracted Ground Service Provider and other third parties with recommendations for appropriate improvements and/or development if needed and changes to ensure quality service and operational goals are achieved while meeting established productivity goals.
• Assess airport operation situations and respond in a manner that maintains operational reliability while ensuring safety, compliance and excellent customer service.
• Collaborate with OCC, Maintenance, Flight Ops, Inflight and MCO to decide acceptable passenger, baggage, and on-time performance impacts due to off- schedule Services.
• Participate in the implementation of any procedural or process changes as they relate to the arrival or departure of aircraft, passenger flow and balancing, and baggage make-up and delivery.
• Participate in any investigations required on your shift forInjuries, incidents, or accidents.
• Other duties as assigned by the Station Manager.